These terms ("Terms") form a legally binding agreement between you ("Client") and Papayya, Lda., a company registered in Portugal (collectively, "Papayya," "we," "us"). By accessing or using the Papayya website, mobile application or any related services (the "Platform"), you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Service.

Service – the virtual fitness or other services provided through the Platform.

Session – a live training appointment delivered via video through the Platform. Sessions can be delivered as exclusive or

1:N Sessions. Unless stated otherwise, Plans provide 1:N Sessions by default; exclusive Sessions may be available for an additional fee shown on the Platform.

Additional Services – nutrition plans, coaching programmes for autonomous workouts, and any other offerings listed on the Platform.

Plan – a paid subscription bundle of Credits.

Credit – the internal unit that can be redeemed for Sessions or Additional Services.

Booking Credit – a temporary allocation of one or more Credits applied at the time of booking to reserve a Session; it converts to a consumed Credit when a Session or service takes place, or is returned to your balance if you cancel within the permitted window.

Slot Reservation – a provisional booking of a Session placed when you do not yet have sufficient available Credits (for example, during a payment grace period). The Reservation converts to a confirmed booking only when (a) payment is successfully collected and the corresponding Credits are issued and (b) a suitable trainer is assigned; otherwise it is cancelled.

1:N Session – a live Session in which a trainer may coach more than one Client at the same time. Each Client sees and hears only the trainer (not the other Clients). The trainer monitors form, provides cues and feedback to each participant, and service quality and client experience is equivalent to an individual Session.

Exclusive Session – a live Session in which the trainer coaches only one Client at the time.

Voucher – a promotional or gift code that can be applied toward Credits.

Corporate Agreement – a separate written agreement between Papayya and an employer or other organisation sponsoring access to the Service.

# Credit Principles
All Credits (including those issued through subscriptions or Vouchers) are personal and non‑transferable, may be combined only where the Platform permits, expire on the date indicated on the Platform, and cannot be exchanged for cash.

3.1 You must be at least 18 years old, or have verifiable consent from a parent or guardian, to create an account.

3.2 You represent that you are in good physical condition to participate in exercise activities.

3.3 Papayya reserves the right to refuse or terminate access at its discretion.

4.1 The core Service consists of live workout Sessions delivered via the Platform. 

4.2 Papayya may also provide Additional Services such as nutrition plans, coaching programmes for autonomous workouts or other services. 

4.3 The Service is delivered by Papayya. While individual trainers may lead Sessions, no entitlement to a specific trainer exists and trainer substitutions do not trigger refunds. 

4.4 The Service can be provided in an exclusivity (individual) or 1:N model according to the Plan chosen by the Client. In either model, clients see and hear only the trainer; your privacy is protected and the trainer continues to monitor form and provide feedback.

4.5 Session duration (e.g., 30 / 45 / 60 minutes, or other lengths) is defined by the Plan you select and is shown on the Platform.

5.1 If your access is sponsored by an organisation, the terms of the applicable Corporate Agreement govern in the event of conflict with these Terms. These Terms continue to apply to your personal use to the extent not inconsistent with the Corporate Agreement.

6.1 You must provide accurate, complete information during registration and keep your credentials secure.

6.2 You are responsible for maintaining (a) a stable high‑speed internet connection and (b) a compatible device with an operating system updated within the last two years.

6.3 Papayya is not liable for failures caused by your hardware, software or connectivity.

7.1 The Service is offered strictly on a pre‑paid basis and each Plan renews automatically every 4 weeks (each, a "Service Cycle"). Current Plan names and pricing are displayed on the Platform and may change from time to time.

7.2 Prices may change at any time without prior notice. Any new price applies only to Services that renew in a subsequent Service Cycle; Credits purchased before the effective date of the change remain unaffected.

7.3 Payments are processed by third‑party payment providers. If an automatic payment fails, Papayya will notify you and allow a short grace period during which we will automatically retry the charge a limited number of times. You may continue to access the Service during this grace period, including Sessions held under Slot Reservations. If we successfully collect the outstanding amount, any Sessions completed during the grace period will be deducted from your Credit balance. If payment remains unsuccessful after the grace period, your account (including any Slot Reservations) will be suspended until payment is received.

8.1 Each Plan allocates Credits as described on the Platform.

8.2 Credits automatically expire on the “Expiration Date” shown in your account. The validity period depends on the Plan you selected and is displayed on the Platform.

8.3 See Credit Principles above.

9.1 Papayya may, at its sole discretion, offer free trials or other promotional programmes.

9.2 The specific conditions of any free trial or promotion will be published on the Website, Platform or email and may change at any time without amending these Terms.